General Policy

We pride ourselves on excellent customer service and aim to offer an unrivalled shopping experience for everyone. Occasionally we all make purchases we're not 100% happy with, which is why we like to make life as easy as possible and offer a full refund when you return any unused items, in a resalable condition and in their original packaging within 28 days. 

Speedy returns: We will process your return within 72 hours of receipt and issue an email confirmation of the refund. Depending on your bank/card issuer it can take between 3-5 days for the money to appear in your bank account and 1-3 working days for PayPal refunds.

We will refund the original delivery charge only if a complete order is returned within the first 14 days after the invoice date. 

For security reasons we cannot refund a different card to the one you made the original purchase with.

For security reasons we can only send out replacement items to the address used in your original order.

Before delivery - change or cancel an order

If you wish to cancel an order before it has been shipped, please contact our customer services team and have your order number to hand. We are unable to amend an order once it has been placed. If your order has already been shipped, please see our unwanted items section below.

This does not affect your statutory rights.

If the goods arrive with any damage then you must contact our customer services team within 48 hours and they will arrange a replacement, replacement parts or refund in accordance with your statutory rights. After that time we will be unable to offer a refund or replacement. If the product does not fit into your home, it will be classed as a cancelled order and costs will apply.

If the product subsequently develops a fault within the warranty time frame, please contact our customer services team who will liaise with the third party supplier to resolve the issue. If the problem/fault is down to manufacturing, the parts will be replaced. If the problem/fault is found to be due to improper use of the product, a charge will apply.

Damaged/faulty items

If your item has arrived damaged or in poor condition please take images of the damage and send these to our customer service team by email or contact on +44 1604 642182. 

If your item was shipped from our warehouse we will collect the item on a weekday of your choice and arrange for a replacement (stock permitting) or refund once the item has been returned to us.

If your order has been shipped to you by one of our third party suppliers, we will advise on the best solution.

We offer a 12 month warranty on our new products

and 6 month warranty on our refurbished products although some manufacturers have extended warranties. Please check with the manufacturer of the item for this information.

Unwanted items

If you have received an unwanted item, you must make us aware within 14 days of receipt and ensure goods are returned within 28 days. Returns can be made in a number of ways:

Collection - if you want us to arrange your return to be collected, please contact us but be advised a handling charge may apply.

Post - if you return your order by post, we recommend that you return the goods by registered post so that you have proof of postage, as we cannot be held responsible for any parcels going missing during the transit.  Click here to download your returns form. This method of return will be at your own cost. We also recommend obtaining proof of postage in case the item is not received by our warehouse. Pc supplies Online Returns, 51 Tenter road , moulton park, northampton, nn3 6ax

In store - most purchases can be returned to our Pc supplies  store, so we recommend you check with your local store first. If you wish to return goods in store, please take a copy of your invoice. Goods can only be exchanged in store for the order value and no refund will be issued. If you require a refund this will be processed once the goods have been received into our warehouse by our customer service team and the money will be returned to your card within 10 days. 

Your refund will be processed once we are in receipt of the goods. We reserve the right to refuse a refund on an item that has not been returned in a fully resalable condition - undamaged and in their original packaging and with the labels intact. This does not affect your statutory rights.

Missing or incomplete orders

If your order hasn't arrived or arrives incomplete, please contact us to report any issues within 48 hours with your order number to help us find your order more quickly. If you have more than one item on your order, please bear in mind that products may be sent out from multiple locations and so may arrive separately.

Product recalls

The safety of our customers is paramount. In the extremely rare event that we may recall a product, we will send you an email to arrange a collection and refund.

Who we are

Printer Consumables supplies Ltd  we gather and process your personal information in accordance with this privacy policy and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.

Printer Consumables supplies Ltd. registered office is at 51 Tenter Road, Moulton park, Northampton  Nn3 6ax and we are a company registered in England and Wales under company number 04983326. We are registered on the Information Commissioner's Office Register; registration number ZA800837, and act as the data controller when processing your data. Our designated Data Protection Officer is our IT Manager, who can be contacted at privacy@pcsuppliesuk.com

Information we collect

Printer Consumables supplies Ltd. processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.

The personal data that we collect is:

Name

Address

Email

Telephone Number

We collect information using website orders and online forms.

How we use your personal data

Printer consumables supplies Ltd. takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purposes specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. The purposes and reasons for processing your personal data are detailed below:

We collect your personal data in the performance of a contract or to provide a service and to ensure that orders are completed and can be sent out to your preferred address

We will occasionally send you marketing information where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests

Your rights

You have the right to access any personal information that Printer Consumables Supplies Ltd. processes about you and to request information about:

What personal data we hold about you

The purposes of the processing

The categories of personal data concerned

The recipients to whom the personal data has/will be disclosed

How long we intend to store your personal data for

If we did not collect the data directly from you, information about the source

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

Who do we share your personal data with?

In order to complete your order we may need to share some of your personal information with some fulfilment partners and couriers. We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. All processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy policy, the data protection laws and any other appropriate confidentiality and security measures.

Safeguarding measures

Printer consumables supplies Ltd. takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including, but not limited to:

SSL encryption

Pseudonymisation

Restricted access

IT authentication

Firewalls

Anti-virus/malware

Transfers outside the EU

Printer Consumables supplies Ltd. utilise some products or services (or parts of them) that may be hosted/stored in non-EU countries, which means that we may transfer any information which is submitted by you through the website outside the European Economic Area ("EEA").

Therefore, when you use our website or send us an email, the personal information you submit may be stored on servers which are hosted in non-EU countries. Where this is the case, we will take steps to ensure that those providers use the necessary level of protection for your information and abide by strict agreements and measures set out by Printer Consumables Supplies Ltd. to protect your data and comply with the relevant data protection laws.

Consequences of not providing your data

You are not obligated to provide your personal information to Printer Consumables supplies Ltd., however, as this information is required for us to provide you with our services, deliver your products and for other Legitimate Interests, we will not be able to offer all of our services without it.

Legitimate interests

As noted in the 'How We Use Your Personal Data' section of this notice, we occasionally process your personal information under the legitimate interests' legal basis. Where this is the case, we have carried out a thorough Legitimate Interests' Assessment (LIA) to ensure that we have weighed your interests and any risk posed to you against our own interests; ensuring that they are proportionate and appropriate.

How long do we keep your data?

Printer consumables Supplies Ltd. only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.

Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.

Making a complaint

Printer consumables supplies Ltd. only processes your personal information in compliance with this privacy policy and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the Information Commissioner's Office who are the supervisory authority. Click here to contact the Information Commissioner's Office.

Cookie notice

A 'cookie' is a small piece of data sent from a website and stored on the user's computer by the user's web browser while the user is browsing. When you visit a site that uses cookies for the first time, a cookie is downloaded onto your computer/mobile device so that the next time you visit that site, your device will remember useful information such as items added in the shopping cart, visited pages or logging in options.

Cookies are widely used in order to make websites work, or to work more efficiently, and our site relies on cookies to optimise user experience and for features and services to function properly.

Most web browsers allow some control to restrict or block cookies through the browser settings, however if you disable cookies you may find this affects your ability to use certain parts of our website or services. For more information about cookies visit https://www.aboutcookies.org.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

UK Mainland, Highlands & Islands

Your order will be shipped by Royal Mail 48 Or Royal Mail Tracked 48 Orders usually take 1-5 working days to arrive. 

For faster delivery this will go Royal Mail 24

1-2 days working days to arrive.

All oversea orders will be sent Royal Mail International and will be delivered from 3- 21 days

working days to arrive.

VAT  is included in the price.